- Are you approved by the New York State Liquor Authority (NYSLA)?
Yes. 2Cool Server Training is a certified NYSLA course provider that is state-approved by the New York State Liquor Authority. - Who wrote this course?
2Cool Server Training is regulated under the Alcoholic Beverage Control law (“ABC Law“). The state requirements, including course topics, apply to all online ATAP schools. - Do I have to start the course right after I sign up?
Nope! After you register and pay, you can start the course whenever you want. - Do I have to do the course all at once?
Nope! You can start and stop at anytime. When you are ready to tackle the course, it will pick up right where you left off. - What do I do after I finish the course?
We will email you once your certificate of completion is available to be downloaded. If you need the process expedited, give us a call and we’ll be happy to help. Then, print out your certificate of completion and hand it to your employer or keep it on file for your own records. You can print as many as you want. Please allow up to 14 days for your completion information to fully process in their system. (Please note: You must provide your Name, Address, Phone number, Email and Employer in order for us to report your completion to the NYSLA database.) - Is this the same as getting my bartending certification?
No! While our ATAP course allows you to serve alcohol in the hospitality industry, this is not the same as getting your bartending certification. - What’s the difference between bartending certification and New York ATAP certification?
Ah, the million dollar question. OK, not really, but the difference is that a bartending certification shows your employer that you have the knowledge of recipes to make drinks correctly. However, your New York ATAP certification will show them that you understand the laws and rules of selling alcohol in the state of New York. It also shows them that you know how to handle sticky situations when it comes to intoxicated customers. Knowledge is power! - I went to bartender school! Do I still need to get ATAP certified if I already have my bartending certification?
Check with your employer. You can have your bartending certification from bartender schools and still not be able to serve alcohol because you don’t have your New York ATAP certification. However, if your employer says that the training from bartender schools is sufficient, then you are good to go!
- WHO needs to take the course?
This course is not required by New York state law. However, it may be required by your employer before you can start selling and serving alcohol. - WHAT is the ATAP mean and what is it exactly?
ATAP is short for Alcohol Training Awareness Program. The ATAP course is intended to bring alcohol awareness and teach responsible alcohol sales techniques in the state of New York. You will learn the general liabilities and obligations you have as a seller-server of alcohol. You will also learn how to correctly identify a minor and how to deal with sticky situations when you cannot sell to intoxicated persons or people you suspect have a fake ID. Click here for more information: - WHERE can I take the course?
You can take the course ANYWHERE! Our course is compatible with all devices–smartphone, laptop, desktop, or tablet. As long as you have access to internet, then you’ll be able to take the course anytime, anywhere. - WHEN can I take the course?
You can take the course anytime you want. It is available to you 24/7 and you can start/stop the course whenever you’d like. - WHY should I take this course?
Most places that serve and sell alcohol will require you to take this course before allowing you to work for them. Also, having ATAP certification on your resume will set you apart from the other candidates. You will also learn how to avoid criminal charges in the workplace by learning responsible alcohol sales techniques in the state of New York. - How long does it take to complete?
The course is designed to be 2 hours but since it is a self-paced course, the time varies. You can complete it all in one sitting or break it up to fit your schedule. - Why do you need my Address, Email, Phone number, and Employer?
We need it to report your official certification to the New York State Liquor Authority (NYSLA). We respect your privacy and will never share this information. - What if I don’t have a job to put as my employer yet?
You can simply write “unemployed.” - How old do I have to be to take the course?
There is no age restriction to take the course. However, there may be an age restriction to serve alcohol based on the regulations from your employer. - How much does the course cost?
Our course is offered for a low cost. No hidden fees. - How do I pay?
You can click here and pay online conveniently. - What if I don’t have a debit or credit card to pay with?
Most grocery stores sell prepaid money cards that you can use to purchase the course. - What cards do you accept?
We accept credit cards, debit cards, and prepaid cards that are Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
- When can I get my certificate?
We will submit your completion within 2 business days to the New York State Liquor Authority. As soon as it has been submitted, you will be able to download and print your certificate from your student dashboard. We will send you an email once your certificate is ready to be downloaded. We do not mail hard copy certificates. - Why can’t I open the PDF to get my certificate?
Make sure that you have Adobe Reader installed on your computer. If you do not have Adobe Acrobat Reader, you can click here to download it for free.- If you lost your certificate or simply need another copy, you can login to your account on our website and print out the PDF for free.
- How long does my certificate last?
Your certification is valid for 3 years from the date it is issued. To stay certified, you must purchase and take the course again before the expiration date.
- Is there a final exam?
Yes. It has 30 multiple choice questions. To prepare you for the exam, there are chapter quizzes. These are very easy and the questions are extremely similar to the ones you will see on the exam. - How many questions do I need to get right on the final exam?
You will need to pass with a 70%. - Are there quizzes?
No. There are “spot checks” that we dispersed throughout the course that asks you questions. However, these questions do NOT count toward your passing grade. You can answer these as many times that it takes to get them right. We just want you to review the material that we just went over!
- What kind of software do I need for your course?
You will want to use Google Chrome or Mozilla Firefox as your internet browser. You will also need Adobe Acrobat Reader in order to download and print out your certificate.
- What happens if I have other technical issues during the course?
- Contact us toll free by phone at 1-844-602-1555.
- Contact us by email at support@2coolservertraining.com.
- Contact us via Live Chat M-F / 8:30 p.m.-5:30 p.m.
- What is the phone number for 2Cool customer support?
1-844-602-1555 - What is the email address for 2Cool customer support?
support@2coolservertraining.com - What are your hours of operation?
Our customer support line is opened Monday-Friday from 8:30 a.m. to 5:30 p.m. However, the online course itself is available 24/7.
